Shipping & returns

Shipping

NOTE WE CURRENTLY SHIP TO UK ADDRESSES ONLY

We try to minimise shipping costs.

Using Royal Mail we have tried to standardise charges rather than go by weight.

Shipping charges are calculated at checkout and you should check there as they are subject to change, however as a guide at 01 July 2019 our charges are:

Fixed base charge: £2.50

Additional charge per candle: £1.00

Additional charge per reed diffuser: £2.00

Additional charge per car diffuser: £0.50

Additional charge per soap bar: £0.25

FREE SHIPPING: orders over £39.99

Returns and refunds

We will refund the full value of any products purchased, provided the conditions below are met:

1) You are able to return the products in question to us within 14 days of receipt of your order.

2) Unless faulty, your items are returned to us in a resaleable condition. This means unopened, in the same condition you received them and with any labels and packaging intact.

3) If you are returning items due to damage in transit you must notify us within 3 days of receipt of goods.

Please note that unfortunately, we will not be able to refund the cost of postage, either of your original order or the return.

Your statutory rights are not affected.

If you have any further questions please do not hesitate to contact us through [email protected]croft.co.uk